UK Orders:
Delivery is FREE* to addresses in the United Kingdom on orders of £35 in value or over. Orders under £35 are charged at £8.50. All UK orders shall be sent to you via 'DPD Next WORKING Day'** on the day we dispatch (not the date of ordering). We aim to ship orders within two working days. Please note we are closed on Saturday and Sunday so your order will be despatched on the next working day. For ALL Bulk orders (1000's) please allow 2-4 working days to despatch as these are packed to order.
*With the exception of UK Offshore and parts of the Scottish Highlands
**With the exception of the following postcode areas :
Aberdeen - AB31 - AB35 Two Day
Aberdeen - AB41 - AB54 Two Day
Northern Highlands - AB36 - AB38 Two Day
Northern Highlands - AB55 - AB56 Two Day
Argyll - FK17 - FK21 Two Day
Northern Highlands - HS1 - HS9 2-4 Days
Northern Highlands - IV1 - IV63 Two Day
Arran - KA27 - Two Day
Argyll - KA28 - Two Day
Northern Highlands - KW0 - KW14 Two Day
Orkney Shetland - KW15 - KW17 2-4 Days
Argyll - PA20 - PA78 Two Day
Dundee - PH15 - PH18 Two Day
Northern Highlands - PH19 - PH29 Two Day
Northern Highlands - PH32 - PH33 Two Day
Northern Highlands - PH45 - PH48 Two Day
Argyll - PH30 - PH31 Two Day
Argyll - PH34 - PH44 Two Day
Argyll - PH49 - PH50 Two Day
Orkney Shetland - ZE1 - ZE3 2-4 Days
Overseas Orders (destinations outside the UK) :
UK Offshore Northern Ireland / Isle of Man / Channel Islands all from £20.00 (DPD Two Days)
Latvia, Bosnia and Herzegovina, Greece, Iceland, Serbia, Ukraine, Switzerland and Norway all £50.00
All Europe postage prices are £26.00
Rest of World postage prices are £45.00
Overseas Delivery charges vary according to the destination and weight of your parcel. If the cost of sending your parcel exceeds the standard charge we have implemented for your region, we may email you with a revised cost which we request you pay before we despatch your order.
There may be import duties to pay on some overseas orders and these must be paid by the customer and not Power Health. If any import taxes are payable and these are not paid which then results in the parcel being returned back to us, we reserve the right to deduct the price of the originally carriage fee and the return carriage fee from any refunds given.
If a countries Customs Department refuse the parcel, this may result in charges being made to return the goods back to us. In this instance, we reserve the right to pass these charges onto the customer. We also reserve the right to not refund or replace this refused parcel.
These orders will be sent via TNT. We aim to ship orders within two working days, however where possible we do ship on the same working day the order is placed. Please note that we are closed on Saturday and Sunday so your order will be despatched on the next working day. For ALL Bulk orders (1000s) please allow 2-4 working days for despatch as these are packed to order.
Deliveries to the following countries require the buyers Tax ID Number or CPF Number :-
Argentina, Chile, Peru, Ecuador, Columbia, Venezuela, Bolivia, Uruguay, Paraguay.
We are no longer shipping to Brazil or Spain.
Due to Customs checks, deliveries to South America may take up to 8 weeks. If your delivery does not arrive after this time then please get in touch.
Please ensure to enter your mobile number into your contact details for any international orders as this essential for tracking. Some countries will only accept a mobile number and not a landline.
Click and Collect
Our click and collect services enables you to pick up your order from Head Office in Pocklington, York. Please allow for 1-2 working days for us to process your order or alternatively you can call or email head office to check if your order is ready.
Call us on : 01759 302595 or email us at : enquiries@power-health.co.uk
Delivery Schedule
We endeavour to despatch orders within 2-4 working days. We are currently receiving a huge demand for certain products so lead times may be longer than usual, please bear with us. If for some reason this is not possible we will notify you via email.
Availability
If, for some reason we are unable to supply a particular item, we will notify you as soon as possible, we can then either refund or raise a back-order for that item(s).
Should you still wish to order the item (back-order), we will hold your order on file and despatch it as soon as it becomes available.
Tax Charges
All prices are quoted in pounds sterling (£) and include Value Added Tax (VAT) at UK rates.
Returns Policy
You may cancel your contract with Power Health for the goods you order anytime up to 14 days following despatch of the goods from our warehouse. To cancel your contract you must give written notice to Power Health by post or email.
If you have received your goods prior to cancelling your contract, then you must send these back unopened, and in the condition in which you received them, to us at your own cost. Once you have returned the goods, Power Health will refund you within 30 days of receiving the returned goods back at our warehouse.